NEPS Heating, Cooling, and Plumbing Repair

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NEPS does charge for heating, cooling, and plumbing repair estimates. However, we offer free ‘drive-by’ estimates. This service is provided when a technician, en route to another job, passes your location. These estimates are not provided on official letterhead but are texted to you with a pricing quote. Please understand that our technicians may not be able to spend much time with you during these drive-by estimates as they are primarily a courtesy to help you save money. Their time may be limited as they are on their way to another service call. Please note that these calls are not pre-scheduled. However, you will receive a text notification when the technician is on their way to your location.
Additionally, if there are any images that could provide us with a better understanding of your needs, please text them to us at 518-288-5627. Don’t forget to include your address and the term ‘estimates’ in your message.
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Terms and Conditions for Estimates Estimate Validity: The estimate provided is valid for 30 days from the date of issue. Scope of Work: The estimate includes only the work and services specified. Any additional work will require a new estimate or may incur additional charges. Accuracy: While we strive to provide accurate estimates, the actual cost may vary based on the complexity of the job, unforeseen complications, and changes to the scope of work. Payment Terms: Payment is due upon completion of the work unless otherwise specified. Drive-by Estimates: Drive-by estimates are provided as a courtesy and are not as detailed or accurate as our standard estimates. They are provided when a technician is in transit to another job and passes your location. Charges: We do charge for detailed, in-person estimates. However, drive-by estimates are provided free of charge. Photos: Customers are encouraged to send photos to help us understand the situation better and provide a more accurate estimate. Scheduling: Drive-by estimates are not scheduled in advance. Customers will be notified via text when a technician is en route to their location. Please note that these terms and conditions are subject to change without notice.
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